Contract Manager


Job ID:



Bromley, Beaverwood Depot, WS


BALI Jobs, Landscaping, Managerial


Dependent on experience

Job Views:


Employment Type:

Full time



Job Description:

JOB TITLE: Contract Manager                           
REPORTS TO: Contract Director
LOCATION: Bromley, Beaverwood Depot
SALARY: Dependant on experience
To manage the day to day running of a fully managed grounds maintenance and parks management contract, encompassing contract performance, delivery of contract objectives, client relationships, people management, safety conformance and financial performance. 
Contract Performance & Delivery
  • To execute contracts to specification and budget, meeting the customers’ requirements and deadlines and exceeding expectations
  • To execute a complete cemetery management service
  • To utilise best, most economic and effective work practices
  • Identify and execute opportunities for additional works
  • Proactively manage all areas of delivery, in order to solve problems.
  • Manage and plan work schedules for staff on contract
  • Identify areas of the contracts to improve performance
  • Establish and maintain excellent client and other stakeholder relationships
  • Attend and act as an ambassador at client or related events
  • To be prepared at contract meetings with clients
  • To be approachable and responsive to the needs of your staff and minimise conflict
  • To communicate effectively and confidently both on a one-to-one basis and in groups
  • To develop team work by effective communication and regular meeting
Customer/client care
  • To create a positive impression with clients, presenting a professional and proactive  attitude
  • To build strong, long term relationships with customers to ensure repeat and follow-on work
  • To understand the benefits of the company’s complaints and customer contact procedures
  • To have a good understanding of the Company, its history, business strategy, objectives and position in the market place
  • To actively seek out new business and assess prospective contracts, passing information to the Business Development team as requested
People Management
  • Manage the performance of all contract staff, including the CRM, cemeteries, community managers and the mechanic, and assist in development
  • To give all members of your staff the opportunity to discuss their work, problems and aspirations
  • Recruitment and selection of all contract staff according to Company procedure
  • Manage any employee relations issues, utilising support from HR, within the parameters of Company policies
  • Manage the contract specific training matrix and keep training records
  • Manage the payroll inputting process to ensure timely and accurate payment to staff
  • Adhere to HR processes and procedures, including managing the use of the HR Software System such as timely updating of the system with starters/leavers details
  • Ensure the various pre-employment and annual checks are completed according to requests from central functions

Quality, Health & Safety

·To understand the law relating to Health & Safety and understand and implement the company’s Health & Safety policy

  • To understand and implement risk assessments and COSSH
  • To understand and work to agreed company procedures, in particular, operating within the Company quality system
  • To be able to select the right machine for the purpose, understand the maintenance required and have systems in place to ensure maintenance takes place
  • To show a rigorous concern for the security of company buildings, vehicles, machinery and materials
  • To take ownership for contract depot/office site and the mechanic’s workshop
  • To ensure that all members of staff behave in a professional manner: wear the correct corporate clothing, keep vehicles and machinery clean and well maintained and that sites are kept clean and tidy at all times
Financial Management
  • To understand and operate within the company’s financial procedures
  • To regularly monitor progress and review cost and expenditure to ensure that programmes/budgets are met
  • Manage according to budget
  • Complete weekly forecasts and end of month financial performance sheets for submission to CD
  • Track and solve any issues with regard to over expenditure and threats to budget
  • Utilise IT across every facet of managing the contract
  • Communicate with colleagues across the Group in order to share best practice and pool knowledge and resources
  • Feedback and take an active part in any cross Group initiatives/project teams
  • Constantly striving to improve and change to deliver best value
  • Complete all  operational activities to contract schedule using contract route sheets.
  • Keep all machinery and equipment breakdowns to a minimum by ensuring all company policies are followed regarding defect reporting and service scheduling
  • Keep accidents and other H&S incidents to a minimum by implementing good working practices, training and adhering to company H&S policies
  • Secure additional sales per annum at the agreed margin from external customers such as parish councils, businesses and the like.
  • Educated to degree level in a relevant subject (horticulture, agriculture, forestry, environmental management or similar)
  • IOSH qualified (Institute of Occupational Safety and Health)
  • In the order of 10 years’ management experience demonstrating the successful delivery of budgets and objectives for one or more large local authority projects or contracts
  • In particular, experience of successfully managing a large grounds maintenance operation (> £ 2 million per annum) to budget
  • Evidence of managing a full cemeteries service from initial enquiry through to the aftercare of plots and memorial requirements.
  • Evidence of excellent financial competence and management of budgets
  • A track record in leading a team of more than 40 people
  • A track record in interfacing and influencing with Community Groups and volunteers
  • This role requires a driven person with an enquiring mind and a ‘can do’ outlook whom is keen to further develop commercial skills within the landscaping industry
  • You will be a confident communicator with the ability to work both autonomously and as part of a team
  • You will have the ability to work professionally, efficiently, structured and organized
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Articulate and persuasive when talking to others to convey information effectively
  • High level of enthusiasm
  • Strong leadership and relationship building skills
  • An ability to plan ahead and manage time
  • Ability to manage when faced with numerous time sensitive deadlines
Company Info
ID Verde
3 Rye Hill Office Park
Coventry, WS, United Kingdom

Phone: 02476 405667
Web Site: www.idverde.co.uk

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